itab Replacement Policy
Your event experience is our key concern at Make It Personal and we want to ensure you are pleased with your itab purchase. We understand that itabs will occasionally need to be replaced, for various reasons, and we will be happy to replace them when we are at fault.In the majority of instances your itab will be engraved using information we have received from you directly; or indirectly via the Registration Form you completed to enter the event. If the details on your itab are incorrect due to an error by Make It Personal then we will replace it immediately. If we deem that your itab has been wrongly engraved due to incorrect data input on your behalf, we reserve the right to charge for a replacement. However, in the majority of instances we will send out a free replacement as a gesture of goodwill.
itab Refund Policy
In the unfortunate circumstances your event is cancelled for any reason, you are unable to attend for any reason, we will gladly issue you with an itab credit. This credit can be claimed against any future event you participate in, anywhere in the world. Once you have completed your next event you enter your finish time, confirm your details and your itab will be engraved and posted to you as normal. You will receive an e-mail with the details and this link to redeem your credit.Refunds will only be offered in exceptional circumstances and will be processed by us within 5 working days of our agreement to refund. Refunds can only be made to the original card of purchase. This does not affect your statutory rights.Refunds should be requested within 28 days of the date of shipment; refunds not requested within this reasonable time frame will be refused. After 28 days all sales are considered final unless a fault occurs with the product. If you do wish to request a refund, simply email info@makeitpersonal.io quoting REFUND in the subject line of the email. Please detail the following information in the email and we will respond accordingly:
Order numberEvent
Name and Date,
Name & Email under which the order was placed
Address to which the order was delivered
Reason for requesting a refund
Tell us if you'd prefer a refund or a replacement
Make It Personal will only refund the price of the itab. If the itab was purchased through an Event registration, we are unable to process any refunds and requests should be directed to the event organiser.